CUSTOMER SERVICE

Customer Service

​​​​Welcome to the Luxembourg Customer Service. Here you can find all the information you will need regarding our company, our global customer satisfaction survey programme, and what delivering great customer service means to Hays. 

 

Since 2008, success is sustained, and performance is built, on being customer-focused.  The worlds leading businesses now understand that customer satisfaction is of vital importance to their growth and brand reputation so, with this in mind, we became the first in our industry to embark on a truly global customer satisfaction survey programme to enable our customers to have the opportunity to help shape our business via a platform for direct feedback.

 

This continues to be of significant importance to our Management Board who invest in this programme to ensure we seize every opportunity to maintain our market-leading position.  Feedback and scores for each part of our business are reported to the Board on a quarterly basis, and are accessible at all times via our results quality dashboard for our Managers.

 

OUR SURVEY’S QUESTIONS

 

         Clients              Candidats
  • Initial contact with Hays                            
  • Quality of communication 
  • Understanding your business and requirements
  • Explanation of what to expect
  • Ability to match candidates
  • Quality of candidats presented
  • Provision of advice and guidance             
  • Speed of response to queries
  • Initial contact with Hays                            
  • Quality of communication 
  • Understanding your skills and requirements
  • Explanation of what to expect
  • Ability to match positions
  • Quality of job/interview information
  • Speed of response to queries
  • Provision of advice and guidance

Contact our Customer Service

Contact our Customer Service

serviceclient@hays.fr

Les 5 engagements de Hays

 Vous écouter et comprendre vos attentes

 Vous trouver le poste qui vous correspond

 Vous faire bénéficier de notre expertise

 Vous informer de manière honnête et transparente

 S'engager à vos côtés dans la durée

Candidate and client comments last quater

Candidate and client comments last quater

•I've had a very positive experience. My person of contact from hays has always been very reactive and professional

 

•Je suis extrêmement satisfaite et reconnaissante pour la qualité du service, de l'accompagnement et la réelle dimension humaine de l'agence Luxembourg

 

•Well structured approach with enthusiastic professionals. Quality of candidates and especially from a behaviour perspective    Thanks again  to  the team in Luxembourg

 

•Was a good experience.. queries were prompt, finalized candidate matched our needed .. thank you

 

•Un suivi parfait de la part de votre conseillère. Jusqu’à présent, meilleur cabinet avec lequel j’ai collaboré!

 

•I feel lucky I've had the opportunity to be advised and supported by my consultant in all my processes. She is an extraordinary professional and also an empathetic person. I appreciate all her efforts

 

•J'ai eu des contacts réguliers avec la consultante, dont je ne peux que conseiller les compétences

 

•Very efficient communication, professional approach, I have already recommended to several persons. Thank you