IT Operator TAP M/F

Take care of the IT TAP operations in a private bank in Luxembourg
We are looking for an IT Operator for one of our clients based in Luxembourg

  • Freelance or permanent contract via payrolling company
  • Strong knowledge required in Temenos Triple A Plus (AAA+) and iHub Reporting
  • On-site presence required (with potential flexibility depending on operations)
  • Fluent English required, French and/or German is a plus

Your responsibilities

Operations & Monitoring
  • You will ensure the smooth execution of critical business processes and system interfaces across production environments
  • You will monitor scheduled jobs, system queues, and integrations to guarantee system reliability
  • You will support night batch operations and ensure successful completion of all batches
  • You will execute daily, weekly, and monthly operational checklists to maintain operational integrity
  • You will maintain production, UAT, and test environments
Incident & Service Management
  • You will investigate, diagnose, and resolve incidents and service requests within defined timelines
  • You will escalate unresolved issues appropriately and within agreed timeframes
  • You will log incidents and service requests accurately following established procedures
Deployment & Continuous Improvement
  • You will deploy artefacts across production and test environments
  • You will identify opportunities to automate manual processes and improve operational efficiency
  • You will contribute to maintaining high availability and performance of critical applications
Reporting & Documentation
  • You will produce operational reports and KPIs to support transparency and decision-making
  • You will create and maintain technical support documentation

Profile

  • You are experienced with Temenos Triple A Plus (AAA+) and iHub Reporting
  • You are comfortable working with system interfaces, batch processing, and reconciliation processes in complex environments
  • You are knowledgeable in Sybase databases, including querying and performance troubleshooting
  • You are proficient with Linux systems, shell scripting, and job automation tools such as Automic UC4
  • You are familiar with private banking operations including portfolios, trades, and settlements
  • You are skilled in monitoring critical systems and ensuring their availability and performance
  • You are effective at debugging and resolving issues in production environments
  • You are capable of producing clear technical documentation
  • You are fluent in English with strong communication skills across technical and business teams
  • You are flexible to work outside standard hours, including shifts and weekends when required
  • You are comfortable interacting with customers and maintaining strong service quality
  • You are an effective communicator, both written and spoken

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Summary

Job Type
Contract
Industry
Banking
Location
LUXEMBOURG
Specialism
Infrastructure
Pay
According to your skills
Ref:
1449310

Talk to a consultant

Talk to Damien Lannoy, the specialist consultant managing this position, located in Luxembourg
Hays, 65 Avenue de la Gare

Telephone: +35226865452