HELPDESK N1/N2 - TECHNICAL LEADER M/F
Helpdesk Level 1 & 2 – Team Leader (M/F)
Location: Luxembourg
Contract: Permanent
Salary: Competitive, based on profile and experience
Contract: Permanent
Salary: Competitive, based on profile and experience
About the Role
Hays is recruiting on behalf of its client, an international investment management company with a human-sized structure and a dynamic, collaborative environment. We are looking for an experienced IT professional to lead and manage the helpdesk function while ensuring the reliability and security of the IT infrastructure.
Hays is recruiting on behalf of its client, an international investment management company with a human-sized structure and a dynamic, collaborative environment. We are looking for an experienced IT professional to lead and manage the helpdesk function while ensuring the reliability and security of the IT infrastructure.
Key Responsibilities
Helpdesk Leadership & Support
- Act as the first point of contact for IT-related issues, providing Level 1 and Level 2 support.
- Supervise and coordinate helpdesk activities to ensure timely resolution of incidents.
- Guide and assist users with troubleshooting, installations, and configuration of hardware and software.
- Prioritise and manage requests effectively to maintain smooth operations.
System Administration & Security
- Maintain and monitor Windows-based systems and networks.
- Ensure firewall compliance and implement security best practices.
- Oversee daily backups and guarantee data integrity.
- Manage system updates and antivirus protection.
Reporting & Continuous Improvement
- Track and analyse monthly KPIs related to IT performance and user support.
- Identify areas for improvement and propose solutions to enhance infrastructure reliability.
- Participate in IT projects such as migrations, automation, and security upgrades.
Automation & Optimisation
- Develop simple macros or scripts to streamline repetitive tasks.
- Support digitalisation initiatives within the company.
Profile
- Experience: 5–10 years in IT support, system administration, or similar roles, with leadership responsibilities.
- Technical Skills:
- Strong knowledge of Windows environments and basic networking.
- Familiarity with backup solutions, firewalls, and security protocols.
- Ability to create basic automation scripts or macros.
- Soft Skills:
- Organised, proactive, and solution-oriented.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple priorities.
- Languages: Fluent English (mandatory); French or other languages are a plus.
- Additional Assets:
- Previous experience in consulting or multi-project environments.
Why Apply?
- Join a human-sized, international environment where your contribution matters.
- Opportunity to shape and improve IT processes in a growing company.
- Collaborative culture with a focus on innovation and efficiency.
- Salary: Competitive, aligned with experience and profile.
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Summary
- Job Type
- Permanent
- Industry
- Conseils
- Location
- LUXEMBOURG
- Specialism
- Finance et Comptabilité
- Pay
- Based on profile and experience
- Ref:
- 1437781
Talk to a consultant
Talk to Guillaume Merten, the specialist consultant managing this position, located in Luxembourg
Hays, 65 Avenue de la Gare
Telephone: +352 26 86 54 30
JOB_5358365EN1437781