About the role

The End User Hardware Support specialist focuses on the deployment, maintenance, and troubleshootin g of end-user devices, ensuring reliable and compliant workplace equipment.

Besides you'll s trengthen the internal End User Service team.

Key Responsibilities

• Prepare, configure, deploy, and maintain end-user hardware (laptops, desktops, peripherals, mobile devices).
• Diagnose and resolve hardware-related incidents and replacement requests.
• Manage device lifecycle activities including installation, upgrades, swaps, and decommissioning.
• Support users during onboarding, moves, and hardware refresh programs.
• Work closely with End User Support, Infrastructure, and Security teams.
• Maintain accurate asset and device documentation in IT systems.

Skills & Experience

• Excellent communication skills in English (incl. upward communication), German is an advantage
• Solid experience with hardware support in corporate IT environments.
• Strong knowledge of Windows devices, peripherals, docking stations, printers, and mobile devices.
• Familiarity with MDM tools and device management processes.
• Methodical, hands-on, and detail-oriented approach.