IT Support Specialist AAA M/F

Support the AAA system in a private Bank in Luxembourg
We are looking for an IT Support Specialist AAA for one of our clients based in Luxembourg:
  • Experience as an IT Support AAA is mandatory
  • Freelance or permanent contract via a payrolling company
  • English fluent required

Your Responsibilities

Incident Resolution & Technical Analysis
  • You will serve as the technical escalation point for 1st line support, with a strong focus on AAA systems while also supporting other critical services when required
  • You will conduct in-depth investigations into incidents such as interface failures, queue congestions or reconciliation mismatches using logs, database traces and monitoring tools
  • You will identify root causes related to application logic or configuration issues, ensuring a clear understanding of system behavior
  • You will resolve incidents directly or coordinate fixes with relevant teams to restore services efficiently
System Health & Stability Management
  • You will perform regular system health checks, primarily on AAA systems while remaining involved in the stability of other critical platforms
  • You will maintain and continuously improve existing runbooks, SOPs and recovery guides to support operational readiness
  • You will recommend enhancements to system resilience, observability and mean time to repair (MTTR)
Automation & Continuous Improvement
  • You will propose and contribute to long-term solutions aimed at reducing ticket volumes and preventing recurring incidents
  • You will take part in post-incident reviews and translate findings into clear, actionable improvement initiatives
Reporting & Compliance
  • You will ensure full compliance with internal policies, regulatory requirements and audit standards
  • You will document all activities accurately in the service management tool
  • You will support the production of operational KPIs and availability reports for management review

Your Profile

  • You are the holder of a Bachelor’s degree in Computer Science, Information Technology, or an equivalent qualification.
  • You are an IT support professional with at least 3 years of experience in second-line support, ideally in a private banking or wealth management environment.
  • You are technically skilled, with knowledge that may include AAA architecture and components, application servers such as JBoss or WildFly, and core JVM concepts.
  • You are comfortable working with databases, including writing queries, interpreting logs or alerts, and executing scripts.
  • You are familiar with messaging technologies such as IBM MQ or similar platforms.
  • You are knowledgeable in payment messaging standards and schemes, including SWIFT MT/MX, SEPA, and Instant Payments.
  • You are experienced or confident with service management tools and structured ITIL processes such as Incident, Problem, Change, and Event Management.
  • You are recognized for a strong analytical mindset and a structured approach to problem solving.
  • You are able to remain calm, decisive, and effective in high-pressure situations, particularly during service outages.
  • You are ownership-driven, reliable, and precise in the way you manage incidents and responsibilities.
  • You are flexible and open to on-call duties, weekend work, and emergency interventions when required.

#LI-DNI
Cliquez ici pour accéder à la politique de protection des données HAYS, qui fournit des informations détaillées sur la façon dont nous utilisons et protégeons vos informations personnelles, et vos droits par rapport à cela.

Résumé

Offre
Contrat
Secteur d'activité
Banking
Localisation
LUXEMBOURG
Spécialité
Technology
Salaire
According to your skills
Réf. :
1448147

Contacter un consultant

Parler à Damien Lannoy, Consultant spécialisé en charge de cette offre , située à Luxembourg
Hays, 65 Avenue de la Gare

Téléphone: +35226865452

Offres similaires à IT Support Specialist AAA M/F

  • IT Support Specialist M/F

    Join a growing bank!
    LUXEMBOURGGross salary between 65 000€ and 70 000€

  • CTOO - Chief technology & operations officer H/F

    CTOO en CDI
    LUXEMBOURGPas de package, principalement salaire brut