Hays Technology is looking for one of his client in the industrial sector their future “IT Support Manager”.

As a “IT Support Manager” your missions will be :

• Managing and supporting the Helpdesk team.
• Mentoring your team, providing training and conducting performance evaluations
• Troubleshooting and resolving technical issues, escalation and coordination with Level 2
• Managing escalations and ensuring any issues are resolved in a timely matter
• Making recommendations to improve operational efficiency
• Responsible for the management of the IT assets
• Responsible for the maintenance of all IT equipment, installation and update of HW and SW on user devices
• Responsible for the IT support related procedures and documentations.
• Backup and antivirus monitoring.
• Security management (Office 365, Azure, backup, firewalls, malware detection and management)
• Advise about new technologies related to our corporate IT infrastructure.

Your profile :

• Fluent in English and French, any other language is an asset
• At least two years of experience in a similar role with Hands on experience,
• Strong technical background, hands on experience.
• Excellent analytical and troubleshooting skills.
• Network knowledge.
• Flexible on working time (maintenance can be occurring outside of standard working time), part of the on-call duty team rotation.
• Computer degree or equivalent professional experience.
• Excellent leadership and people management skills.
• Strong customer service skills.
• Ability to work under pressure.
• Team player
• Good communicator
• Customer oriented. #1349431